Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start your return use our self-serve returns portal on our store website.

If your return is accepted, you will be responsible for covering the shipping costs to return the item. However, if your request is for an exchange, we will gladly cover the shipping costs to send the replacement item to you.

Please note that all returns must be authorized before being sent back. Items returned without prior approval will not be accepted.

You can always contact us for any return question at orders@vedettestore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Requirements

- Items must be in their original packaging
- 15% restocking fee applies
- Final sale items cannot be returned

Return Process

Start your return through our self-serve returns portal on our store website.

Processing Time

Allow 10-15 business days for processing. You'll receive a confirmation email when complete.

Store credit will be issued after return approval.

For assistance, contact customer service.

Best Regards.

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